Care homes play a vital role in the provision of support for the frailest members of our society. Training and education for staff are often seen as the key to raising standards and as such are widely promoted. Trusted Training use a combination of internally and externally led training programmes, training may be undertaken in many forms.  Training requires adaptability and creativity as all individuals have different needs.


Trusted Training 4 U provides training for care home staff members. If you run an agency that sends out care staff, then Trusted Training can help. In fact, they offer care home training courses in various areas of the field, and each course are a maximum of 12 delegates, as well as three-year certificates. Best of all, the Trusted Training has instructors across the United Kingdom who are accredited.

Trusted Training 4 U provides many courses, which includes courses in advanced epilepsy and allergen awareness. Other courses includes infection control, dementia awareness and medication awareness. Food awareness, courses on effective communication, lone working and risk assessment awareness are other coursers offered. In total, Trusted Training 4 U offers 35 courses in the care home industry.

Keep in mind that anyone who works in the care home industry can take a course offered by Trusted Training, and booking into a course is easy because it is done online. All you have to do is click on the booking option on the company’s page and then you will be a step closer to receiving crucial training that can further your career or improve your company, if you have care home staff members. Book a course today and find out what makes Trusted Training 4 U so special.

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All our care home training courses are…

  • Maximum of 12 Delegates & 3 Year Certificates.

  • Accredited Instructors Across The UK

Our Courses

Advanced Epilepsy

Course Duration 3 Hours

With their potentially sudden onset and violent appearance, epileptic seizures can be quite upsetting to bystanders, particularly if they do not understand what is happening, or how they can help. This course aims to give candidates an understanding of seizures, and how to handle a situation in which an individual is having a seizure. Though our first aid at work course includes a segment on responding to seizures, this course goes into greater depth, so is ideally suited to those who work in care homes.

During the three hours of advanced epilepsy, we will cover the following areas:

  • What is epilepsy, and what are its causes?
  • What are the common triggers of epileptic seizures?
  • How to recognise an epileptic seizure
  • What is status epilepticus?
  • How to ensure that the surrounding area is safe to avoid further injury
  • How to identify different types of seizures
  • How to appropriately handle different types of epileptic seizure
  • When to administer emergency medications
  • How to administer the two available emergency medications
  • How and when to put someone into the recovery position
  • When to call the emergency services

This three hour course can be arranged for up to 12 candidates, and provides certification that is valid for three years after completion of the course.

Allergen Awareness

Course Duration 3 Hours

Considering that allergen awareness can help individuals to avoid everything from upset stomachs to anaphylactic shock, and that the new EU legislation on food information came into effect in 2014, allergen awareness training should be a priority at all care homes. Though standard allergens may seem straightforward, this course will teach candidates how complicated identifying potentially harmful ingredients can be – E-numbers can, for example, contain allergens.

As with all of our care home training courses, certification is valid for three years after completion of the course.

This course can be provided for up to 12 candidates at a time, and will cover a range of elements pertaining to allergen awareness, including:

  • The law, with particular focus on the Food Information for Consumers Regulation
  • The 14 major food allergens covered by EU legislation
  • Procedures for handling food
  • Kitchen systems, such as Hazard Analysis and Critical Control Point (HACCP)
  • Personal protective equipment
  • Cross contamination
  • Procedures for monitoring food preparation areas
  • Symptoms of allergic reactions, coeliac disease, and anaphylaxis
  • Auto adrenaline injectors, and how to deal with medical emergencies
  • Communication with residents pertaining to allergens

This course will ensure that successful candidates work in compliance with the law, are aware of the potential dangers associated with allergens, and know how to keep residents of your care home safe.

Challenging Behaviour

Course Duration 3 Hours

This three hour course is ideally suited to members of staff at care homes who interact with residents on a daily basis, as care home residents can be prone to challenging behaviour. Understanding what is happening, and how to respond in order to adequately defuse the situation without causing further upset, is a key skill area for those working in care homes and similar environments. Members of staff who have not received satisfactory training may respond in an inappropriate manner – though their intentions are good, this will not necessarily be reflected in the outcome.

This course will hone in on the following areas to ensure that challenging behaviour can be effectively managed, though the course will also touch upon other elements:

  • Defining and identifying challenging behaviour
  • Identifying different types of challenging behaviour
  • Common potential triggers for aggressive, disruptive, or destructive behaviours in the care home setting
  • Understanding challenging behaviour and its causes, including dementia
  • Verbal communication skills to help manage and defuse anger and challenging behaviour
  • The importance of reporting challenging behaviours for the purpose of identifying patterns

We can run this course for up to 12 delegates at a time. Candidates who complete the course will leave with a heightened awareness of challenging behaviour and how to handle it, for which they will receive a certificate of attendance that is valid for three years.

Dementia Awareness

Course Duration 3 Hours

This three hour course on dementia awareness is specifically designed for those working in caring professions who wish to gain a greater understanding of this complex condition. The programme aims to develop participants’ awareness of the varied needs of dementia patients, enabling them to better manage the disease and improve the physical and psychological support they can offer those affected by dementia.

Highly-trained course leaders will cover the most important issues around dementia awareness, exploring how the disease can affect an individual and offering practical guidance on how best to engage with sufferers and maintain their quality of life.

Topics we will cover include:

  • The signs and symptoms of dementia
  • The importance of early diagnosis
  • Identifying different types of dementia
  • Strategies for coping with the disease
  • How to help patients maintain a sense of independence
  • The best methods of communicating with dementia sufferers
  • How to manage challenging behaviour and emotional distress
  • How to help dementia patients coping with depression
  • The importance of one-to-one care and understanding an individual’s unique requirements
  • The best methods of bringing the past to life and helping preserve identity

Infection Control

Course Duration 2 Hours

Our infection control course is an essential course if you work in a healthcare or educational setting where preventing the spread of infection is paramount. Whether you work in a hospital, care home, school, nursery or dentist’s surgery, understanding infection control measures can make a considerable difference to the health and well-being of your workplace and the people in your care.

This two hour long infection control course will help raise awareness of infection control issues within the workplace, with participants learning appropriate skills and techniques to use in their workplace, helping to reduce the risk of spreading infection and helping to protect themselves from harmful bacteria and germs. Even just a few small, simple steps can go a long way in preventing the spread of diseases.

The two hour long infection control course will cover:

  • What infection control is
  • How to break the ‘chain of infection’
  • The different kinds of germs, bacteria and infections you can carry and spread
  • Healthcare-associated infections
  • The benefits of hand washing
  • The correct hand washing technique
  • Wearing PPE (personal protective equipment)
  • Working together to maintain a clean and hygienic environment
  • Infection control policies and procedures

Mental Capacity Act And DOLS

Course Duration 2 Hours

This course is designed for health and social care workers, including: carers, supervisors and managers who work with older people or vulnerable adults either in care homes or their own homes. It is also useful for those who work with older people and vulnerable adults in other settings, such as hospitals, and dentists’ and doctors’ surgeries.

The Mental Capacity Act (MCA), which became law in 2007, is designed to increase the protection of vulnerable adults. The Deprivation of Liberties Safeguards (DOLS) were implemented in 2009 to protect those people who are in hospitals, care homes and supported living from having their freedoms restricted.

The aim of this course is to provide a clear understanding of the MCA and DOLS so that those who work within the health and social care sector can fully comply with the legislation whilst carrying out their work. Attendees will also learn how to work in the best interests of those with reduced mental capacity.

Course outline:

  • Understanding the five core principles of the Mental Capacity Act 2005
  • Learning how to work within the legal framework of the MCA
  • Defining and assessing ‘capacity’
  • Knowing when to assess people and the principles of assessment
  • Understanding the liabilities of carers
  • Learning how to record your practice
  • Understanding the term ‘deprivation of liberty’
  • Knowing how and when to act in the best interest of those you work with
  • Understanding legislation regarding restraint
  • Learning the key elements of the Deprivation of Liberty Safeguards

Medication Awareness

Course Duration 3 Hours

This course is perfectly suited to individuals working in care homes, as it provides a foundation level understanding of medication. Upon completion of the course, participants will have an understanding of the practical requirements for administering medication, as well as the legislation surrounding medication.

Completion of this course gives participants a certificate which is valid for three years. Successful candidates will have a thorough knowledge of the concerns and issues surrounding medication, and will have the necessary level of understanding to work with the administration of medication in care homes.

The importance of security and confidentiality will be highlighted throughout this three hour course, while the following areas will be explored in detail:

  • Introduction to medication, including how to recognise different types of common medications
  • Considerations relevant to safe receipt, storage, and dispensing practices
  • Documentation, and the importance of detailed and accurate record keeping
  • The importance of confidentiality relating to all documentation
  • Practical administration of medication, including specific techniques and communication skills
  • Reducing and eliminating medication errors – why it is important, and how to ensure such errors are minimised
  • Accountability, roles, and responsibilities in the care home environment
  • Relevant legislation and statutory requirements
  • Understanding patient rights with regard to management of medication
  • Awareness of regulating bodies and their roles

Manual Handling Of Objects

Course Duration 3 Hours

Manual handling can cause significant and long-lasting injuries when not conducted correctly. The risks are not confined to labour-intensive jobs however, even office environments can pose serious risks if workers are ill-educated in the proper techniques for safely lifting and moving equipment or supplies.

One of the major outcomes of incorrect manual handling can be long-term back pain. Back problems are thought to account for around a third of all work absences in the United Kingdom, so training your staff in safe and effective manual handling techniques is crucial to your future productivity, and in keeping your staff safe.

The course includes:

  • Practical skills and relevant theory
  • The role of the employer and employee in ensuring safe manual handling
  • Introduction to the musculoskeletal system and its weak points
  • Common risks and accidents
  • Effective lifting technique theory
  • Upper and lower limb strain; causes and risk reduction
  • Reducing the risk of repetitive strain injury (RSI)
  • Practical instruction in manual handling techniques
  • Risk assessments for moving, lifting and carrying equipment in a workplace
  • Minimising risks by effective storage and systems
  • Reporting accidents and injuries; taking steps to mitigate future risk

Moving And Handling Of People

Course Duration 3 Hours

This course is designed to deal with the handling of persons in a workplace environment, and is specifically tailored to healthcare providers and professionals. The course provides information on how to minimise risks involved with lifting and handling, and also focuses on utilising handling aids and risk assessment techniques in order to minimise the risk of harm to both carers and patients.

All carers and healthcare professionals who are expected to lift and handle people would benefit from the moving and handling of people course, which will teach them to correctly handle and move people in a safe and effective manner whilst reducing any associated risks. Please note that attendees are advised to complete the principles of moving & handling or equivalent course, which serves as an introduction to moving and handling objects, prior to enrolment.

Course content:

  • Risk assessment
  • The basic principles of handling persons in the care environment
  • Assisting persons with limited mobility
  • Assisting persons in chairs
  • Assisting persons in beds
  • Utilising handling aids

Course duration:

The course takes three hours to complete.


All candidates will be independently assessed by a qualified trainer through observation, and if successful, will be awarded the relevant qualification.

Pressure Sore Awareness

This pressure sore awareness course will be beneficial for candidates who are pursuing a career within the health care industry. This course will educate candidates on how to identify the different types of pressure sores, as well as demonstrating various methods that can be implemented to manage these ailments and prevent their development in the future. The entire pressure sore awareness course will be taught over a two hour period by certified healthcare professionals. By the end of the course, candidates will be equipped with a wealth of practical and theoretical knowledge that they will be able to utilise within a career in the medical profession.

What you’ll learn:

  • The definition of a pressure sore
  • A description of the various types of pressure sores
  • Areas of the body that are at risk of developing pressure sores
  • How to identify the different stages of a pressure sore
  • How to treat the different stages of a pressure sore
  • An explanation of the best pressure sore treatment methods
  • A description of the most effective pressure sore medications
  • How to apply pressure sore medications safely and hygienically
  • How to manage the treatment of pressure sores
  • Successful pressure sore prevention methods
  • How to improve patient awareness of pressure sores

Risk Assessment Of Care

Course Duration 3 Hours

If you’re involved in providing care, it’s vital that you understand the risks and have a good grasp of what can be done to reduce them.

Our risk assessment of care course provides invaluable training for anyone who is involved in providing health and social care. During this three hour training course, you will learn about assessing risks to those being cared for, and risks to the carers themselves. We will guide you through different types of care plans, and discuss measures that can be taken to reduce risks in each.

At the end of the training, you will have a practical understanding of the importance of risk assessment, how to assess risk in a care-providing environment, and what to do to reduce it.

The key questions to be addressed include:

  • What is a risk assessment?
  • Why is risk assessment important?
  • How do you identify hazards?
  • How do you quantify risk levels?
  • What can you do to reduce identified risks?
  • What are your legal obligations and requirements regarding risk?
  • What are the risk levels of different types of care plan?
  • What are the risks for a lone worker?
  • How do you perform a risk assessment of premises?
  • How do you assess the risk of a facility?

Risk Assessment Office

Course Duration 3 Hours

Every employer is required by law to conduct appropriate assessments of the health and safety risks they are exposing their employees and customers to on their premises. It is also important that employees are capable of understanding, reporting and mitigating risks, through the use of thorough and well-defined risk assessments.

This course provides employees with a good understanding of the nature and purpose of a risk assessment, as well as the practical skills and background knowledge to conduct and enact their own risk assessments. They will understand how to prepare and amend risk assessments, through learning theory and having the chance to gain practical experience of preparing assessments.

The course is geared towards those working in an office environment, and would suit anyone taking on health and safety responsibility, or general running of the office environment.

The course will cover the following:

  • What is a risk assessment?
  • What purpose does it serve?
  • Who is responsible for risk assessments?
  • The role of the employer and the role of the employee
  • Understanding and applying existing risk assessments
  • Conducting a new risk assessment
  • Common hazards and risks in an office environment
  • Manual handling and the associated risks
  • Reporting accidents and amending risk assessments

SOVA Adults

Course Duration 3 Hours

This three hour SOVA course meets the Skills for Care requirements for staff training and is designed for anyone who works with vulnerable adults in any care setting. The content of the course covers an organisation’s duty of care and both the emotional and physical aspects of safeguarding vulnerable adults, including how to spot signs of abuse and the actions which need to be taken if abuse is suspected. The course can be tailored to the needs of your organisation and those of the vulnerable adults you work with.

This course enables organisations to provide a service that better protects vulnerable adults. By explaining the fundamental concepts of safeguarding and vulnerability to their employees, it will: help them recognise the various types of abuse; develop their understanding of legislation; and allow them to work with more appropriate confidentiality.

Course contents:

  • Understanding the terms “vulnerable adults” and “safeguarding”
  • Employer and employee duty of care
  • Vulnerable adults’ rights and responsibilities
  • Safeguarding of vulnerable adults in a care setting
  • Defining “abuse” and distinguishing between the different patterns and types of abuse
  • Dignity, respect, boundaries and confidentiality
  • Risk assessment
  • Emotional and physical health and safety
  • Reporting suspected abuse
  • Developing listening and questioning skills
  • How to work within the No Secrets Act and POVA /SOVA legislation
  • How to work within an organisation’s policies
  • Whistle blowing

SOVA Children

Course Duration 3 Hours

The SOVA children course is three hours long and meets the staff training requirements for Skills for Care. It is aimed at anyone who works with vulnerable children in any setting. The course covers the responsibilities of organisations that have a duty of care for children as well as the physical and emotional characteristics of safeguarding vulnerable children. This includes learning how to identify abuse and the procedures which need to be followed when abuse is suspected. This course can be adapted to suit the needs of individual organisations and those of the vulnerable children in their care.

The course is designed to help organisations provide improved procedures to protect vulnerable children from abuse. It will explain to those who work with children what the core concepts of ‘safeguarding’ and ‘vulnerability’ are and it will assist them in: recognising different forms of abuse; understanding current legislation; and working within the bounds of confidentiality.

The course contents cover:

  • Understanding what is meant by ‘vulnerable children’ and ‘safeguarding’
  • Duty of care
  • The rights and responsibilities of vulnerable children
  • How to safeguard vulnerable children in a care setting
  • Defining what ‘abuse’ is and examining the various forms and patterns of abuse
  • Working within SOVA /POVA legislation and the No Secrets Act
  • Giving children dignity and respect
  • Risk assessment
  • Reporting suspected abuse
  • Confidentiality and boundaries
  • How to work within an organisation’s policies
  • Children’s emotional and physical health and safety
  • Improving listening and questioning skills
  • Whistle blowing

Risk Assessment Awareness Course

All businesses, large and small, public and private, need to carry out and understand risk assessments. Legally, managers and business owners are obligated to carry out risk assessments in a number of areas, such as fire risk assessments and health and safety assessments. Managers and employees need to have appropriate training to help them undertake and action risk assessments within their workplace.

A risk assessment is a formal, documented process where a number of checks are made and the risks are identified and assessed, often with action points for improvements or additional training for employees. Risk assessments should be updated regularly to keep them current within the workplace and mindful of any updated legislation there may be.

Understanding and managing risks within the workplace is an essential skill for managers and employees alike. At the end of the course, participants in the risk assessment awareness course will:

  • Understand the legislation and its requirements
  • Understand what a risk assessment is
  • Understand why it is important to assess risks in the workplace
  • Understand the risk assessment process
  • Be able to undertake moving and handling risk assessments
  • Be able to undertake fire safety risk assessments
  • Be able to undertake health and safety risk assessments
  • Be able to undertake risk assessments of buildings and premises

Support Planning Awareness Course

This support planning awareness course is suitable for candidates who are interested in, or currently pursuing, a career within the healthcare sector. This course will help candidates to understand the importance of support and care plans as well as illustrating the ways in which these plans can benefit both patients and staff. This course will also educate candidates on how to create and implement efficient support and care plans, which will protect the welfare of their patients and improve their workplace productivity. Subsequently, by studying this support planning awareness course, candidates can consolidate their organisational skills and secure a promising career within the healthcare sector.

Overview Of The Course:

  • The definition of support planning
  • An outline of the benefits of utilising support and care plans
  • Information on how to create a successful support and care plan
  • Industry-specific insights on how to implement an efficient support and care plan
  • Advice on how to improve your organisational skills
  • Case studies from certified healthcare professionals
  • An explanation of the different stages of support planning
  • How you can utilise support planning to work well with others
  • A list of online resources, books, videos and recommended websites

Health and Safety Awareness Course

This fascinating two hour long course is suitable for delivery in a wide range of workplaces, and is aimed at staff of all levels who need to be aware of their responsibilities under the Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999. Employers are obligated to offer suitable health and safety training within the workplace for all employees and ensure that their training is current.

This health and safety awareness course will help to ensure that your employees fully understand and are able to comply with current health and safety legislation. Additionally, undertaking this course will help to raise awareness and understanding of the need to provide a healthy, safe working environment for everyone.

By the end of this intensive two hour health and safety awareness course, participants will have knowledge and understanding of the following topic areas:

  • What health and safety is
  • Health and safety related accidents and industrial injury and disease
  • Health and safety in the workplace
  • Legal responsibilities and requirements of both employers and employees
  • Health and safety policies and procedures
  • Potential workplace hazards
  • Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR)
  • Accident reporting and record keeping

Fire Safety Awareness Course

It is a legal requirement that all companies ensure that their employees receive fire safety awareness training on an annual basis, and have an up-to-date fire risk assessment on the premises. The Regulatory Reform (Fire Safety) Order 2005 helps to ensure the safety of all staff, clients and visitors who enter the building. Fire safety is the responsibility of everyone, so training should be regularly updated.

Fire is one of the most devastating risks to any business or service, and could have a serious impact on the health and safety of everyone on the premises. Fire safety must be taken seriously and understanding its prevention and how to manage the risks is paramount.

This fire safety awareness course will help to ensure that employees are aware of all the key information regarding fire safety in their workplace.

Participants of this fire safety awareness course will be able to:

  • Have an understanding of fire laws and legislation
  • Understand the obligations of their employer
  • Understand their responsibilities as employees
  • Understand some common fire hazards and risks
  • Recognise the common causes of fire
  • Learn about fire detection
  • Understand what action to take on discovering a fire
  • Learn about fire safety management and risk assessment
  • Learn about fire fighting equipment

Restraint & Breakaway Awareness Course

If you work within the health care sector, this restraint and breakaway awareness course will provide you with extensive theoretical knowledge and the practical skills needed to safely restrain and calm your patients. By investing in this course, you will be taught by certified healthcare professionals who will instruct you how to apply non-physical intervention techniques that will minimise patient and staff health risks. You will also learn how to administer safe and effective restraint and breakaway techniques that will adhere to the national legislation regarding patient care. As such, this restraint and breakaway awareness course will help you deliver a professional duty of care to your patients at all times, and will also reduce your workplace liability.

Overview of the course:

  • A theoretical explanation of what constitutes reasonable force
  • Physical demonstrations of safe and effective restraint and breakaway techniques
  • A explanation of the importance of recording
  • Information on how to carry out professional risk assessments
  • An outline of the laws regarding self-defence
  • How to recognise the benefits of non-physical intervention
  • Theoretical and practical examples of non-physical intervention techniques
  • A lists of books, videos, websites and other online resources

Lone Working Awareness Course

For staff working alone with clients, patients and service users, there are some real risks involved. This useful two hour long lone working awareness training course will help workers understand and minimise the risks involved in lone working, and learn about how to improve their own personal safety.

This course is ideal for staff who work in public services, such as healthcare settings, in social services, and in care homes, and for staff who provide care and services in the community. Participants will learn to identify and manage the risks to their own safety and to manage the risks to their clients.

A lone worker is an employee who works in isolation from their colleagues and manager. Often, lone workers are people who provide health and social services for clients and service users. Lone workers may be exposed to risk because there is no one to assist them, so a risk assessment may be required.

Course participants will:

  • Understand what lone working is
  • Understand what the legal duties of their employer are
  • Learn how to assess, identify and control the risks associated with lone working
  • Understand and implement good working practice and strategies to reduce the risk
  • Carry out a risk assessment and implement safety measures

Course on Professional Boundaries

This course will give a practical understanding of professional boundaries in the context of health and social care. Social work is regulated by official guidelines, which you are required to have sufficient knowledge of, but there are also grey areas where your own boundaries will need to be established and adhered to. In order to maintain a healthy caring relationship, you need to have a coherent approach and to communicate clearly what these boundaries are. Together on this course we will address and evaluate areas where misunderstandings can arise and you’ll be left with a clearer idea of what the moral guidelines are for care work, and how to ensure you are operating within them.

Questions that will be addressed during this course include:

  • What are professional boundaries?
  • Why are professional boundaries important?
  • What are the risks of having poorly defined professional boundaries?
  • How do you establish and maintain good professional boundaries?
  • How do you effectively communicate these professional boundaries?
  • What steps can you take if the professional boundaries have been breached?
  • What are the official guidelines?
  • What records should you keep, and what should you report on, regarding your professional boundaries?

Course on Effective Communication

Effective communication is a vital skill for almost every working environment. Whether you are dealing with emergency situations, or caring for some of the most vulnerable people in society, the manner in which you communicate is crucial to getting your job done safely and efficiently. Workplaces where all of the team are comfortable and familiar with the most appropriate techniques for communicating with each other, with clients and with the broader community are likely to attract and retain the best members of staff.

The course is suitable for people working across a range of disciplines, and deals with verbal and non-verbal communication in a range of scenarios. A key focus will be on clarity of communication, listening skills, and dealing with high stress environments.

The course will cover areas such as:

  • What is effective communication?
  • Why is effective communication in the workplace so important?
  • Self-analysis of communication ability and areas for improvement
  • Key techniques to ensure you can get your message across
  • The art of listening
  • The importance of non-verbal communication
  • Effective communication in stressful situations
  • Dealing with conflict
  • How to communicate negative thoughts and feelings
  • Dealing with those who can’t or won’t communicate effectively

Equality & Diversity Training Course

This two hour long equality and diversity training course is ideal for people working in a large range of working environments, especially those where staff are required to deal with the general public. This course encourages participants to take an active role within their workplace in reducing, and ultimately eliminating, discrimination. Workplaces in the UK have a legal duty to provide a fair and consistent working environment for their staff, customers, and clients.

Both public sector and voluntary sector employees need to be aware of and understand the nature of equality and diversity within their workplace. This two hour long course will give an overview of the key points and statutory requirements under the following acts of parliament: the Human Rights Act 1998, the Sex Discrimination Act 1975, the Disability Discrimination Act 1995, the Equal Pay Act 1970, the Race Relations Act 1976 and the Race Relations (Amendment) Act 2000.

After completing this equality and diversity course, candidates will:

  • Understand what equality and diversity mean
  • Understand the negative effects of prejudice, stereotyping, discrimination and labelling
  • Understand and respect the needs of the individual
  • Have an overview of equality, diversity and the law in the UK
  • Understand and promote equality and diversity within the workplace

Internet Safety Course

This course will be beneficial for candidates who work within a office environment that has access to the internet. It will also be suitable for candidates who wish to improve the safety of their residential computers and safeguard the online welfare of their family. This course will offer candidates extensive information regarding the various scams, malware, viruses and cyber-harassment to which they could fall victim and will provide efficient advice on how to protect their workplace and residential computers from these risks. By investing in this internet safety course, candidates can protect their personal and professional online information and prevent their computers from being contaminated by viruses, malware and other internet threats.

Overview of the course:

  • An outline of the various risks associated with the internet and mobile devices
  • The key facts of internet safety
  • Information regarding viruses, malware, cyber abuse and other threats from which online users suffer
  • Advice on safe social networking protocols and personal privacy
  • How to improve the safety of your internet browser
  • Password protocols which will improve your email security and online banking safety
  • How to raise your awareness of internet threats
  • A comprehensive list of websites, books, videos and other resources on internet safety

Course on Domestic Violence

This course aims to provide insight into the prevalence and nature of domestic violence. Successful candidates will understand what domestic violence is, be able to identify common indicators of abuse, and will understand the difficulties and challenges associated with leaving an abusive relationship, enabling them to provide help and support to victims.

Candidates who complete this training course will receive a certificate as evidence of their level of qualification, which will be valid for three years. The course can be held for up to 12 individuals, and is ideally suited to professionals who work with clients who may be experiencing domestic abuse.

Course contents:

  • How do we define the term domestic violence?
  • How does domestic violence occur?
  • Why does domestic violence and abuse happen?
  • Who the perpetrators and victims are: the statistics and the myths surrounding domestic abuse
  • Who is at risk?
  • Identifying signs and indicators that domestic violence is happening in a family
  • How victims respond to abuse, and why they respond in such ways
  • How to appropriately respond to signs and allegations of domestic violence
  • Identifying the services that are available to provide help to victims of abuse on both a local and national scale
  • How and where further training can be obtained

Team Work Awareness Course

The ability to work well within a team in order to achieve a series of objectives is an attribute that is highly regarded by a multitude of employers. Consequently, if you are interested in improving your team building skills or if you are currently pursuing a career as a manager then this teamwork awareness course will benefit you. By undertaking this teamwork awareness course, you will learn how to assemble a successful group of productive colleagues, who will work well together towards a shared goal. This course will be taught by certified professionals and will equip candidates with all of the necessary skills and attributes in order to excel within various team work challenges.

Overview of the course:

  • Information on when and why you should build a team
  • Examples of successful team building exercises
  • Advice on how to assemble a successful team
  • Examples of difficult situations and how to manage them
  • How to efficiently define roles within a team
  • How to motivate your team members
  • Advice on how to improve the productivity of your team
  • An explanation of the responsibilities of a team leader
  • An outline of key attributes which a skilled team leader should emulate
  • A list of books, videos and online resources on how to work well within a team

Child Sexual Exploitation Course

If you are a parent, teacher, social worker or if you are interested in pursuing a career in childcare services and participating in humanitarian work, this course will be highly beneficial for you. This child sexual exploitation course will raise your awareness of child protection issues and will equip you with the necessary practical skills and knowledge with which to support vulnerable children who have been sexually exploited. Ultimately, by the time you have completed this course, you will possess the sufficient qualifications and the essential attributes needed in order to pursue a successful career within the childcare industry.

Overview of the course

  • What is child sexual exploitation?
  • How to identify the symptoms associated with child sexual exploitation
  • How to respond if a child confesses to you that they have been abused
  • How to record and respond to reports of child abuse
  • How to understand a child’s reaction to sexual exploitation
  • Information on the current legislation that protects children who have been sexually exploited
  • A list of agencies and charitable organizations dedicated to protecting vulnerable children
  • A list of helpful books, videos, case studies and online resources regarding child sexual exploitation

Unaccompanied Asylum Seekers Course

This course will provide candidates with the necessary knowledge and certifications with which to support unaccompanied asylum seekers; persons who have applied for asylum in their own right and who have no relatives, friends or colleagues upon which to rely. This course will be beneficial for candidates who are interested in undertaking humanitarian work and for those who wish to pursue a career within the legal or social care sectors. This course will provide candidates with comprehensive information on unaccompanied asylum seekers, how their legal rights differ from refugees, and will educate them about the current national legislation to which unaccompanied asylum seekers must adhere.

What you’ll learn:

  • The definition of an unaccompanied asylum seeker
  • An explanation of the differences between unaccompanied asylum seekers, refugees and other migrant groups
  • An outline of the current national legislation regarding unaccompanied asylum seekers
  • An explanation of potential legal changes regarding the rights of asylum seekers
  • Information on the various support provisions made available under this legislation
  • A list of the different helplines and charitable organizations dedicated to supporting asylum seekers
  • A demonstration of the various legal advice that candidates can impart to asylum seekers
  • An explanation of the different ways in which candidates can support unaccompanied asylum seekers

Gang Relations Course

This course aims to provide an understanding of gangs, their culture, how different gangs relate to one another, and how individuals can escape from seemingly inescapable gang culture. This course is well suited to professionals, such as social workers and law enforcement agents, who work with clients who may be involved in gangs, and may wish to escape the culture associated with gangs. Teachers, as well as school support staff, may also benefit from this course, as it may enable them to better understand and help their students. Understanding why individuals subscribe to gang culture and sacrifice safety for social inclusion can help such professionals to provide the necessary help and support.

This course can be held for up to 12 individuals, and will provide successful participants with certification that lasts for three years as evidence of their understanding of gang relations.

The course specifically covers the following areas:

  • Why do individuals join gangs?
  • The importance of gang relations
  • How gangs tend to be structured
  • What is gang culture, and what are the defining elements of gangs?
  • How different gangs perceive each other
  • How individuals can escape gang culture
  • How to settle gang differences without resorting to violence

Self Harm Awareness Course

Though this course may be beneficial to individuals in any profession, it is particularly well suited to those working in care homes. This course aims to give candidates an understanding of the complex issues surrounding self-harming behaviours. The stigma surrounding the topic often leads to the dismissal of the fact that self-harm is essentially a coping mechanism for dealing with intense emotional turmoil, which can prevent individuals who self-harm from receiving adequate, effective help.

Successful candidates will leave the course with a thorough understanding and awareness of self-harm, and the appropriate methods for helping individuals who self-harm. Educating staff in the complexities surrounding this issue can help remove any associated stigma and ensure that situations involving self-harm are appropriately handled.

This course specifically focuses on the following areas:

  • Defining and identifying self-harm, and the types of behaviours which are classed as self-harm
  • Who is at risk of engaging in self-harming behaviours?
  • Statistics on self-harming behaviours
  • The causes and triggers behind the behaviour
  • Concepts of self-harm, and the ways in which people can self-harm
  • The signs and indicators that an individual is self-harming
  • How to help an individual who self-harms
  • Verbal communication skills for supporting individuals who self-harm
  • Risk management
  • Situations in which discussion is appropriate

Mental Health Awareness Course

This in-depth two hour long mental health awareness course is aimed at people working in, or aspiring to work in, a health care setting, such as a hospital, clinic, GP surgery or care home. This mental health awareness course will help participants to better understand the mental health needs of the patients they come into contact with. Course participants will be better equipped to help people with mental health issues; they will learn to deal with their needs appropriately and understand where they can best access appropriate services.

This mental health awareness course aims to build the confidence of health care workers when working with patients, clients and service users who have mental health problems.

By the end of the two hour long mental health awareness session, participants will:

  • Understand the basics of mental health
  • Recognise the various symptoms of a range of common mental health disorders
  • Respond appropriately and sensitively to the individual needs of service users
  • Be able to refer a person to an appropriate mental health service for additional support
  • Be able to support and care for a person with ill mental health
  • Understand discrimination and stigma and how to avoid it
  • Know about common medications and their side effects

Drug & Alcohol Abuse Awareness Course

The aim of this course is to give candidates a better understanding of the issues involved in working with individuals who struggle with drug and alcohol abuse. This training will give participants an understanding of what drugs are, what drug and alcohol abuse is, why substance abuse occurs and addiction develops, and how individuals who abuse these substances can be helped towards recovery.

Certification is provided upon completion of this training course, which will remain valid for the following three years. The course can accommodate up to 12 individuals, and will provide successful participants with the knowledge to truly make a difference to people with complex problems related to substance abuse.

The course will touch upon the following issues and methods for providing help:

  • The complexities of working with people with substance abuse related issues
  • Understanding the issues and causes behind drug and alcohol abuse
  • Models of and approaches to tackling drug and alcohol abuse
  • The principles of the twelve-step programme
  • Counselling tools
  • Understanding the challenges, including those associated with recovery from addiction
  • Identifying the different types of recreational drugs
  • Understanding how individuals are affected by drugs and alcohol
  • Understanding how individuals are affected by drug and alcohol abuse and addiction

Food Safety Awareness Course

If your business deals with the preparation and handling of food, you are required under the Food Safety (General Food Hygiene) Regulations 1995 to provide your staff with appropriate food safety awareness and handling training. Participants in this two hour long course will learn about good food safety practice and understand the key areas regarding food hygiene and food safety.

Legally, the business owner must ensure that all people handling food are properly supervised and that they have received appropriate training in food hygiene and food safety to a level appropriate to their job. This easy to understand, two hour course will equip participants with basic knowledge and understanding of food safety, which they will need to ensure appropriate standards are being met within their workplace. This food safety awareness course will give staff the skills and knowledge they need to safely manage food preparation.

Course participants will learn about the following food safety topics:

  • Introduction to the principles of food safety
  • The common hazards associated with food safety
  • Food poisoning and cross contamination
  • Hazard Analysis and Critical Control Points (HACCP)
  • Correct storage temperatures
  • Personal hygiene practices, including hand washing
  • Understanding food allergies and intolerances
  • Safe management of premises, equipment and pest control
  • The cleaning and disinfecting of food preparation and storage areas
  • Food safety legislation and requirements